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Patient Rights and Responsibilities

Mill Lane Surgery



We will treat every patient with courtesy, respect and confidentiality at all times.


Patients have a responsibility to treat doctors and practice staff with equal courtesy and respect.  Any patient who attends and appears to be under the influence of alcohol, may not be seen and may be asked to make another appointment.


We will inform you of the services we provide and how to access them and we will provide information to help you to stay healthy.


Please read this Practice Leaflet and also information on the website.


Our relationship with each patient is a very important one.  If, in exceptional circumstances, this relationship breaks down, it may be necessary to consider removing a patient from the practice list.


If you are unhappy with any aspect of the practice, please let us know.  You can either speak to a member of the practice staff or put a complaint in writing to the Practice Manager, Paula Tipton.

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