Noticeboard

We thought it would be interesting to show how many appointments the GPs and Practice Nurses at Mill Lane Surgery dealt with during the National Lockdown. From 23 March 2020- 30 April 2021 we did:

22,932 telephone appointments

3097 GP face to face appointments

688 Home visits

5702 Nurse face to face appointments

We have also administered 680 Covid vaccinations over 5 Saturday mornings and home visits from the Practice Nurse.

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If you have any questions regarding the Covid vaccination please click on the link below.

https://www.nhslothian.scot/Coronavirus/Vaccine/Pages/Frequently-Asked-Questions.aspx

Patient Rights and Responsibilities

Mill Lane Surgery

Patients

 

We will treat every patient with courtesy, respect and confidentiality at all times.

 

Patients have a responsibility to treat doctors and practice staff with equal courtesy and respect.  Any patient who attends and appears to be under the influence of alcohol, may not be seen and may be asked to make another appointment.

 

We will inform you of the services we provide and how to access them and we will provide information to help you to stay healthy.

 

Please read this Practice Leaflet and also information on the website.

 

Our relationship with each patient is a very important one.  If, in exceptional circumstances, this relationship breaks down, it may be necessary to consider removing a patient from the practice list.

 

If you are unhappy with any aspect of the practice, please let us know.  You can either speak to a member of the practice staff or put a complaint in writing to the Practice Manager, Paula Tipton.



 
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