Mill Lane Surgery runs a telephone triage appointment system. As from Monday 24 May 2021 we will be filling our appointment for the day from 8 am. We will no longer be asking patients to call back at 13.30 to book an afternoon appointment.
If patients do require a Telephone Consultation, the reception staff will take a contact number and a brief description of the problem then pass the information onto the doctor who will call the patient back from a 0800 telephone number. The doctor will then establish whether the patient requires a 'face to face' appointment or if the problem can be resolved over the telephone. If a 'face to face' appointment is required the doctor will book the patient in for a time that suits later that day.
This system has been a great success at Mill Lane Surgery as it ensures patients that need to be seen by a doctor are able to be seen that day. Also with reception staff triaging at the beginning of the call patients are sign posted to the best place suited to deal with their problem without having to speak to or be seen by a doctor.
For example: Sore, red eye - patient would be directed to the nearest Optician
Dental pain or abscess - patient would be directed to Dentist
There are also a number of ailments that can be dealt with directly at the local pharmacy. Reception staff have a list and will often ask patients to try the pharmacy first before booking patients in for a Telephone Consultation with a doctor.
If you would like the presence of a chaperone during any of your appointments, please advise the receptionist when you arrive for your appointment, or inform the doctor or nurse.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.